Our Shop Gnomes will endeavor to ship all orders within 10 business days, barring dragon attacks or mystical evaporations.
In order to avoid confusing our Shipping Gnomes, all orders are shipped via USPS unless other arrangements are made prior to placement of the order.
Outlanders (i.e., customers with mailing addresses outside of the United States) will need to contact our Shipping Gnomes for shipping arrangements to alternative realms (i.e., places outside of the United States).
Shipping insurance is available for an additional fee, at rates that are set by the carrier.
Returns, Refund and Cancellation Policies:
All returns require a return authorization code from our Accounting Dwarves. Returns without a return authorization code makes our Accounting Dwarves surly and could result in refusal of return.
Returns of damaged items can made within 30 days for the replacement of the same item or a full refund, at our discretion, after contacting us first.
Returns of undamaged items can be made for a refund within 30 days and are subject to a 20% restocking fee.
Cancellation of orders must be prior to shipping from our facilities for a full refund.
Frequently Asked Questions:
All figures are priced by a code found with the figure description. Figure prices are subject to change without notice. Dealer inquiries are welcome.
While most orders usually ship within 10 business days, purchases made by check may require up to 30 business days.
Customers with large orders (over 500 figures) should inquire first for expected shipping date.
For any other questions not covered here, please inquire before placing order.
Unless otherwise noted, all content, artwork, photography, and description are property of Bluewater Miniatures LLC and/or AppleArt LLC and cannot be copied or used with written permission, all rights reserved. All Elfhunter section content is the property of Iron Elf LLC and may not used with the permission of Iron Elf. All other logos and trademarks that appear on this website are the exclusive properties of their respective owners.